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Lenovo is taking customer service to a new level

Lenovo is taking customer service to a new level

Premium Care, Lenovo’s latest service, is now available in Hungary, and is available for free on most of the company’s users’ devices. The company promises extremely fast response times, human administrators instead of machines, hardware and software support, and even in-person or remote troubleshooting.

Contacting customer service by phone usually puts a person’s nervous system to the test: in addition to the long waiting time, the lack of real human help is often confusing, and even if we get past the robots, sometimes we don’t. Get meaningful answers to our questions. Lenovo, known as one of the largest laptop manufacturers, wants to change this with a service called Premium Care.

Help can be obtained in seconds via toll-free number, email or even via the web. To do this, just open a ticket, any case, after which you will be contacted by a real specialist who will immediately provide assistance. It is very positive that no matter the case, one administrator will guide you through the solution.

As a result, you don’t have to worry about being harassed by customer service staff, no matter how many times you visit the manufacturer for a problem, you will always talk to one dedicated official.

Another great feature of this unique service in our country is that it comes free for 3 years with most manufacturer’s consumer devices. Affected devices include members of the Lenovo Ideapad, LOQ, Legion, and YOGA product lines. It is important to note that devices equipped with AMD Athlon and Intel Celeron processors, as well as tablets manufactured by Lenovo, are unfortunately excluded from support.

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A companion in all circumstances

In addition to providing immediate humanitarian assistance for free, Premium Care also has many other advantages. For example, providing information about warranty cases, or the fact that Lenovo employees can also help with installation when purchasing a new device.

Fortunately for us, experts, whether it is a hardware or software issue, can not only help with the solution, but can also solve it for us. Qualified experts can deal with the problem even through remote access – if this is not enough, they can visit you personally at your home at a pre-arranged time – even the day after the call.

In addition to all this, Premium Care also provides an assessment of the need for OEM software support, and the service also includes an annual device checkup. As a result, the company’s experts can detect errors in front of you, which can be corrected immediately. For more information about Premium Care, you should visit the website below.

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