In many cases, Wizz Air has not paid the compensation owed to passengers, which is why the Hungarian subsidiary, which operates short-haul and cheap flights from Luton, Gatwick, Cardiff and Edinburgh, was warned by the British aviation authority in a statement.
In a statement, the UK’s Civil Aviation Authority (CAA) has accused Hungarian airline Wizz Air of treating its customers in an unacceptable manner, as it failed to pay the compensation due to passengers, The Guardian reports. independent.
The number of complaints against the airline is much higher than other airlines
– said the head of consumer protection at the CAO. Anna Bowles They stated: They have made it clear to Wizz Air that this behavior is unacceptable, and they expect to resolve the expired complaints and claims before Christmas.
Wizz Air received 811 complaints per million passengers, EasyJet received 245 complaints, and Ryanair received 235 complaints.
In many cases, the airline did not respond to complaints received, so passengers had to turn to independent bodies.
According to an analysis published by the Palestinian Authority News Agency in August, in 2021 Wizz Air was most delayed between flights departing from British airports: an average of 14 minutes and 24 seconds. (via: index)
“Professional gamer. Communicator. Travel nerd. Tv guru. Certified problem solver. Hardcore alcohol trailblazer.”