The seriousness of the matter is that it is clear that the ban hammer has reached not only cheaters, but also innocent players. This ban is likely poorly set up and algorithm driven.
One of the big surprises of the new year was the free-to-play The Finals, which promised a fast-paced, mission-oriented, team-based FPS experience, and the best thing is that it managed to deliver just that. Nothing shows the demand for such a game better than the fact that two weeks after its official release, The Finals had 10 million players.
However, scammers have been a problem from the beginning. More than one multiplayer game has been ruined by the presence of petty cheaters, as most developers don't really know them or don't want to respond to them. It seems that Embark Studio has decided in favor of clear cutting, because Launched a massive ban wave to filter out scammers. The problem is that they also banned a lot of players who didn't cheat.
Based on what has been said so far, it is a poorly algorithm-driven ban, and if it affects someone, it is recommended to contact the developers to get the ban lifted. The question, of course, is that if the ban is not properly reported, on what basis will they be able to find out whether a person is truly innocent or just a crook in sheep's clothing when they go back to work.