The National Media and Communications Authority (NMHH) has published a Consumer Information Bulletin on its website on the Renewable Communications Rules, which aims, among other things, to strengthen consumer protection, facilitate switching, and provide affordable and adequate broadband Internet access to all users, from within or abroad, regardless of income, the NMHH told MTI on Thursday.
It should be noted that with the establishment of the detailed domestic rules of the new EU telecom law, the telecom regulations were essentially renewed from the conclusion of the subscription contract until its termination. In line with this, service providers had to change the General Terms and Conditions (GTC) by June 30, 2021.
In its ongoing inspections, the authority primarily examines whether service providers have complied with their obligation to amend the GTC by the deadline, whether they are complying with the new requirements, and whether service providers have included the revised provisions in their contracting processes.
NMHH reported that based on inspections launched in the past six months, the majority of providers surveyed attempted to comply with the new communications rules, but
Deficiencies were identified in several cases,
Which will be reported in more detail after investigations are completed.
The renewed rules highlighted that, for example, when ordering a mobile phone, Internet or cable TV service, a decision must be made not only on the basis of the individual subscription contract and general terms and conditions, but also that the consumer receives advance notice – an information document and an extract from the contract. If the service provider fails to perform in accordance with the cases described by law, the subscriber may terminate his fixed-term contract without negative consequences,
However, your service provider may request a refund of any device discounts you may have received.
The number can then be transferred and is free of charge, for example, if the subscriber terminates his/her contract, he/she can request to keep his/her number for one month after termination of the contract.
If the subscriber’s package includes at least one Internet or telephone service, then the rules for a higher level of consumer protection apply to all elements of the package. This higher level of protection is provided, for example, by the fact that when the service provider unilaterally amends the contract, it applies to all elements of the package that the subscriber can terminate the contract within 45 days without negative legal consequences, they write.
For detailed information, see On the side NMHH readable.
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